Shipping policy

Shipping Policy

Effective Date: June 30, 2026

At Lunex Mart, we are committed to delivering your orders safely and on time across Pakistan.

Shipping Coverage

We currently deliver to all cities and regions within Pakistan.

Delivery Partners

To ensure reliable delivery, we work with trusted courier services, including:

- Trax
- Leopards Courier

The courier used for your order will depend on your delivery location and service availability.

Order Processing

- Orders are typically processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Time

After dispatch, orders are usually delivered within 3–5 working days.

Please note that deliveries to remote areas may take slightly longer.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

Order Tracking

Once your order has been dispatched, you may receive tracking information via SMS, WhatsApp, email, or phone call, where available.

Delivery Delays

While we strive to deliver within the estimated timeframe, delays may occur due to:

- Weather conditions
- Public holidays
- Courier service delays
- Natural disasters or other unforeseen circumstances

Lunex Mart is not responsible for delays caused by third-party courier companies.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. If an incorrect address or phone number is provided, delivery delays or additional charges may occur.

Failed Deliveries

If a delivery attempt is unsuccessful because the customer is unavailable or provides incorrect contact or address details, the order may be returned to us. Re-delivery may require additional shipping charges.